Support Reps can also access their Quick Messages via the Privileged User Web Interface. In the Web Portal, you have the option to begin new threads, reply to existing once and view message threads similarly to Windows Client. Note that Quick Messages are intended to be sent to other Support Reps using HelpSTAR. They can only be send to end users in service requests that they are the Requester of.
Login in to the Web Portal as a Privileged User.
At the HelpSTAR Home Page, select the Messages option on the bottom toolbar of the Web Portal:
Once selected, the Quick Messages window will appear as shown below:
Once a Quick Message is selected, the options available are:
Snooze – Schedule the selected Quick Message to appear at a later time.
Clear – Permanently delete the selected Quick Message.
Reply to Sender – Add a response to the sender of a Quick Message.
Post to Participants – Add a response to all users included in the Quick Message thread.
Message Thread – View the Entire Message Thread.
Request Details – View the request that this Quick Message was sent for.
In a Service Request, click on the Quick Message icon.
The Quick Message window below will appear:
To select a recipient, click on the TO button. Participants can be added and removed at any point of the message thread history. The window below will appear.
Check the user(s) who you would like to send a Quick Message to. Click Save when you have completed selecting the users.
Enter a Subject for the Quick Message Thread. Note a subject must be entered to send a Quick Message. Once the subject is entered for a Quick Message thread, it cannot be modified.
Enter the contents in the Memo field.
Once all fields are completed, click on the Send button to start the Quick Message Thread.
See Also:
Web Portal for Privileged Users
Alerts and Messages on the End User Web Portal