Quick Messaging in the Privileged User Web Interface

 

Overview:

 

Support Reps can also access their Quick Messages via the Privileged User Web Interface.  In the Web Portal, you have the option to begin new threads, reply to existing once and view message threads similarly to Windows Client.  Note that Quick Messages are intended to be sent to other Support Reps using HelpSTAR.  They can only be send to end users in service requests that they are the Requester of.

 

Accessing Quick Messages on the Web Portal

 

To view your Quick Messages, perform the following:

                            

                                    

                                    

                                    

 

                                     

 

 

 

Beginning a New Quick Message Thread

 

                                            

 

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See Also:

Web Portal for Privileged Users

Alerts and Messages on the End User Web Portal